Yellowhead Regional Emergency Communication Center (YRECC) is a 9-1-1 call answer centre with extensive experience and is well-positioned to provide critical service to citizens in the area of Emergency Response. The center has been operational since 2006 and currently is responsible for handling calls from over 65,000 residents throughout the province of Alberta.
We believe our services will meet or exceed every requirement that a municipality’s emergency services may require and we are well-positioned to provide this critical service to those regions.
When you should call 911:
- for a life-threatening medical emergency
- for a crime in progress
- for a motor vehicle collision
- for any fire – vehicle, structure, or wildfire
When you should NOT call 911:
- for a weather report or road conditions
- for directions
- for phone numbers/information (call 411)
- for animals stuck in trees
- for fun/prank calls
- Experience in answering more than 100,000 9-1-1 calls since 2006.
- Knowledge and ability to forecast and implement staffing levels for anticipated call volumes.
- The ability to increase resources for answering 9-1-1 calls during unplanned events.
- A purpose-built facility with extremely resilient operational technologies and electronic security, with back-up power and other communication and facility redundancies.
- Call-answer equipment and voice recording systems that are fully compatible with the TELUS network including many industry-leading 9-1-1 call-distribution routing technology.
- 24-hour management access.
- A professional in-house training program with ongoing mentoring and staff development.
- In-house voice records and a quality assurance program.
- In-house 24/7 I.T. support with the depth and breadth of experience to support mission-critical software across a variety of platforms to ensure continuity of service.
T911 (Text to 9-1-1)
What is T911?
Yellowhead Regional Emergency Communication Centre (YRECC) incorporates a T911 feature, which allows persons who are deaf, deafened, hard-of-hearing or speech impaired (DHHSI) to use their mobile phones for emergency text communication.
The service is meant for DHHSI persons, though it is available to all family and friends of DHHSI persons, who are also encouraged to register for T911 to keep emergency services accessible. This service will not work without prior registration with your carrier.
Before using this service, you must register for T911 through your wireless carrier and ensure that your device is compatible with the service. Users of T911 still must dial 9-1-1 to reach an operator; however, after dialling through, their mobile device will then prompt messages via text. Keep in mind that the service is still limited by the range of your network, and does require a messaging plan to work.
For more information please visit www.textwith911.ca.